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Store Policies for KingMate Products

Payments

We accept several methods of payment, none of which incur additional fees:
  • PayPal
    • VISA
    • Mastercard
    • Discover
    • American Express
    • E-check
  • Personal checks
  • Money orders
Please send all personal checks and money orders to the following address:
 
   KingMate Products
   P.O. Box 389256
   Cincinnati, OH 45238-9256
   U.S.A.
 
Please note: Orders paid by personal check or money order will not be shipped until the funds have cleared.

Shipping -- Postal

We ship via First Class Mail for United States purchases. International purchases will be shipped via Airmail. Shipping costs are included in the sale price unless otherwise noted. Additional shipping information (if any) will be specified for each product at time of purchase.

Shipping -- Electronic

No shipping costs for products delivered via email.

Returns & Refunds

If you order an item that is out-of-stock or is no longer available, you will be issued a refund within 3-7 business days.  If an item is damaged during postal delivery, we will replace it upon receipt of the damaged goods. Any purchase of an email-delivered product is non-refundable.
 
Please call us at 513-347-7296, or contact us , with questions or comments.
 
Thank you!
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